GLM Dance Studio

Policies & Procedures

Updated January 2019


  • Trial lessons must be booked online through our website.

  • Trial lessons are paid upon arrival to your lesson.

  • One trial lesson is permitted per style.

  • Trial lessons will be arranged in accordance with the students’ age and/or experience.

  • Following your trial lesson you will receive a follow up email, or may complete a full enrolment form online.


  • An online enrolment form must be completed prior to attending a class, with the exception of pre-booked trial lessons.

  • Enrolment is valid for one calendar year, and a new enrolment form must be completed at the start of each year.

  • Students will be placed in the most suitable class for them, based on age and experience levels.


  • Following full enrolment, and at the commencement of each term, invoices will be sent to the primary contact.

  • If a student enrols or begins a class mid-term, only remaining lessons will be invoiced.

  • No classes are held on Public Holidays, and invoices will be adjusted accordingly.

  • GST is applicable on all invoices and will be detailed specifically.

  • Late fees may be applicable for invoices paid after the due date.

  • Active Kids Vouchers must be provided prior to the invoice due date in order to be processed.

  • No refunds or credits are applicable for missed lessons.

  • In the case of extended absences of 2 or more consecutive weeks due to injury/illness or travel, students may be granted a credit for lessons missed.


  • Specific uniform guidelines can be found on our website.

  • Full uniform must be worn to each lesson for all classes.

  • Students must wear the correct footwear for each class/style.

  • Trial students are permitted to wear comfortable black clothing and bare feet.


  • If a student is regularly late to class, their parent/guardian may be contacted.

  • If you are aware that a student will be picked up late from class, please notify the class teacher as soon as possible via email, or at drop off time.

  • Students under 12 years of age must wait on premises, inside the studio waiting room/s until they are picked up after class.

  • Students are not to be dropped off a the studio prior to 3:50pm as adequate supervision cannot be guaranteed prior to this time.


  • Photographic consent and release is obtained at time of enrolment.

  • By giving photographic consent students/parents agree to GLM using images and/or videoes of students on GLM’s website or for social media and advertising purposes.

  • Students/parents are not permitted to video or photograph classes, students or staff at anytime, unless given permission by the staff or individuals involved.

  • Photos of children should not be posted on social media platforms without the permission of the parent/guardian.

  • Annual showcase, performance and/or competition videos are not to be posted on public websites such as YouTube or Facebook, without GLM’s permission.

  • Photography and filming of the Annual Showcase is strictly prohibited.


  • New students may express interest in joining the Eisteddfod troupe however selection of students is at the discretion of the class teacher.

  • Current students may also express interest, or may be invited to join by GLM.

  • The Eisteddfod Troupe class is a commitment that requires students to be available for various weekend performance dates throughout the year.

  • Due to the nature of the class, full attendance is expected.


  • Costumes will be chosen/designed by the class teacher then measured, fitted and ordered by GLM Dance Studio.

  • Parents/Guardians are welcome to be present when students are measured for costume sizes. Please notify GLM via email to arrange.

  • If the chosen costume is from GLM’s costume inventory then a hire fee will be charged rather than purchasing the costume.

  • All hired costumes must be returned to GLM at the completion of the Showcase.

  • Once collected, students take full responsibility for their costumes and must keep them in good quality.

  • All costume items must be worn/brought by the student to the Photo Day, Dress Rehearsal and Annual Showcase.

  • Students must not wear their costumes in any circumstance other than the GLM Photo Day, Dress Rehearsal or Annual Showcase until the completion of the Annual Showcase.


  • If a student is unable to participate in the Annual Showcase, GLM must be notified by the end of Term 2.

  • Students must attend a compulsory Dress Rehearsal, in order to participate in the Annual Showcase.

  • Tickets for the Annual Showcase are made available to purchase online.

  • Full supervision of students backstage is provided throughout the Photo Day, Dress Rehearsal and Annual Showcase.


  • Upon enrolment a valid email address, phone number and emergency contact number must be provided for each student.

  • Important information and invoices will be sent to the primary email address provided upon enrolment.

  • The GLM website and social media pages will include all current information and is available at all times.

  • Communication involving all students under the age of 18 will be directed to the primary contact.

  • All communication must not offend, intimidate, humiliate or bully another person.

  • Digital communication must not be misleading, false or injure the reputation of another person.

  • All enquiries, communication of concerns or queries, must be communicated to GLM in writing via email or website enquiry.

  • Teachers are not available during or in-between class time to discuss matters or answer extensive enquiries.


  • The studio space, flooring and equipment are set up to promote and maintain safe dance practices.

  • Appropriate emergency procedures exist and GLM staff understand the procedures relevant to their location.

  • GLM staff have the responsibility and authority to ensure that health and safety objectives are achieved. They will identify and eliminate unsafe acts, procedures, conditions, equipment, and hazards of all kinds.

  • Behavior from students, parents or visitors that may cause an unsafe environment, will not be tolerated.

  • It is the responsibility of the student or parent/guardian to inform GLM of any prior or current allergies, illnesses or injuries, detailed on their enrolment form.

  • All GLM staff members hold a valid First Aid Certificate, CPR training and Working With Children Check.

  • Parents/Guardians must be responsible for minors before and after class times. GLM will not provide supervision to minors outside of class time unless prior arrangements have been made. This includes students outside of GLM premises, in the car park and stairwell.

  • No student (under 18 years) is to wait outside or leave the premises unaccompanied by a parent or guardian.

  • An Emergency evacuation map is located on the premises. A fire extinguisher and smoke alarm is located within the premises.

  • In the event of an injury, GLM staff will administer First Aid treatment. If medical services are necessary and an ambulance is required, the student/parent will incur the costs. Physical contact may be required.

  • Where an injury occurs, the students’ parent/guardian will be contacted. If the primary contact cannot be reached, the emergency contact will be called.

  • Injuries that occur on the premises will be recorded on an Incident report form.

  • Due to the nature of dance classes and technique correction, physical contact with students is often required.


  • In case of an emergency staff will alert all persons with the sound of a bell or vocally.

  • Staff will direct and advise all persons to move safely to the nearest exit, following the emergency evacuation plan.

  • Staff will then direct all persons to the meeting point, in the studio car park, or an alternative safe area.

  • Parents/Guardians of all students will be contacted once we have reached the evacuation area.


  • Food and/or drink must only be consumed in the allocated front or back room.

  • GLM requests that nuts are not brought on the premises however cannot ensure that the premise is 'nut free'.

  • The possession or consumption of illicit or non-prescribed drugs or alcohol is not acceptable at any time.

  • Parents, students, teachers and/or employees must not arrive at GLM or any associated event, impaired by the effects of illicit drugs or alcohol.


  • GLM does not tolerate swearing, indecent or disrespectful language, defamatory comments, or indecent or disrespectful conduct from students, parents/guardians, family members, or visitors.  

  • Appropriate behaviour is expected on the pemesis and at associated events, as well as online.

  • Where any person or student feels that they are the victim of bullying, they should notify GLM immediately. Incident/Grievance forms may be completed.

  • All incidents brought to GLMs’ attention will be addressed and resolved promptly.

  • If inappropriate behaviour persists, GLM reserves the right to terminate their enrolment immediately.


  • In the unlikely event that a GLM class is cancelled, a make up lesson may be arranged, or students will have the lesson credited to their account.

  • If the temperature within the studio reaches 40 degrees Celsius, all classes that afternoon will be cancelled.

  • If a serious injury or incident occurs during class time, the current class will be stopped. Parents/guardians will be notified if it is necessary to collect students early, or the class teacher will wait with students at the studio until the class finishing time.

  • If a student decides to withdraw from a class or from GLM entirely, written notice is required via email or through our website.

  • There will be no refunds or credits for withdrawal from classes once fees are paid except in the event of extenuating circumstances.


For the safety of our students, staff, and visitors, we kindly ask that all those attending GLM Dance Studio adhere to the following:

  • Be mindful of the traffic of students coming in and out of the studio between class times. Please allow extra care when in the car park.

  • Please park in the allocated ‘GLM Dance Studio Staff and Students’ car parks.

  • Please only park in marked car park spaces.

  • Please do not park in car parks that are allocated to other businesses, during their opening hours.

  • Please do not block the driveway at any time.

  • GLM holds no responsibility for incidents that occur in the car park.


  • When booking an event with GLM, all policies and procedures must be followed.

  • GLM will not be held accountable for any injuries/incidents that occurs as a result of the environment at an alternate location.

  • A booking request must be completed to check availability before a booking can be secured.

  • Once your booking is confirmed, a non-refundable deposit must be made to secure your event date.

  • Full payment must be made at least 1 week prior to the event date.

  • No refunds will be provided if the booking is cancelled within 48 hours of the event.

  • If payment is not made by the due date, GLM maintains the right to cancel the booking.